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The Fine Print

1. Terms & Conditions

1. Introduction

These terms and conditions govern the tuition services provided by Forrest Tutoring, a sole trader business operated by Lewis Barnaby Forrest. By booking a session, you agree to these terms.

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2. Booking and Payment

  • Pay-As-You-Go Sessions: Payment must be made in full at the time of booking via our website using our secure card processor (Stripe).

  • Packages/Block Bookings: Payments for multi-session packages must be made via Bank Transfer or Direct Debit prior to the commencement of the first session. Credits from packages are valid for 6 months from the date of purchase.

  • Recurring Sessions: For weekly recurring slots, payment will be collected automatically via Direct Debit (GoCardless) 3 days after each session.

 

3. Student Obligations

  • The student (or parent/guardian) is responsible for ensuring they have a stable internet connection, a working microphone, and a webcam.

  • Tuition will take place via Microsoft Teams. A link will be provided upon booking.

  • Students are expected to be punctual. If a student is late, the lesson will still finish at the scheduled time to avoid disrupting subsequent clients.

 

4. Technology & Environment

  • Forrest Tutoring is not responsible for technical failures on the student's end (e.g., internet outages). However, if technical issues arise on the Tutor’s end, the lost time will be made up or refunded.

  • Students must attend sessions from a quiet environment conducive to learning.

 

5. Limitation of Liability

  • While Forrest Tutoring strives to provide the highest quality education and support, we cannot guarantee specific exam grades or academic outcomes. Learning is a partnership, and the student's success relies heavily on their own study habits and engagement.

 

6. Code of Conduct

  • Forrest Tutoring maintains a zero-tolerance policy towards abusive or inappropriate behavior. We reserve the right to terminate tuition immediately without refund if a student or parent behaves inappropriately.

2. Refund & Cancellation Policy

We understand that life happens. However, to protect the tutor's time and livelihood, the following policies apply:

 

1. Rescheduling and Cancellations

  • You may cancel or reschedule a lesson free of charge up to 24 hours before the scheduled start time.

  • Cancellations made within 24 hours of the start time will be charged at 100% of the lesson fee.

 

2. No-Shows

  • If the student does not join the video call within 15 minutes of the start time, it will be treated as a "No-Show." The lesson will be cancelled, and [no refund] will be given.

 

3. Tutor Cancellation

  • If Forrest Tutoring needs to cancel a lesson due to illness or emergency, you will be offered a full refund or a priority rescheduling slot at your convenience.

 

4. Cooling-Off Period (Packages)

  • If you purchase a block of lessons, you have a statutory 14-day cooling-off period to request a full refund, provided no lessons have been taken. Once lessons from a package have commenced, the remaining balance is non-refundable.

3. Privacy Policy

Last Updated: 09/12/2025

 

1. Who We Are

Forrest Tutoring is a sole trader business based in the United Kingdom. We are the "Data Controller" of your personal information.

 

2. Data We Collect

We collect the following data to provide our services:

  • Names (Student and Parent/Guardian).

  • Contact details (Email address, Phone number).

  • Academic information (School year, exam board, predicted grades).

  • Session notes and progress records.

 

3. How We Use Your Data

  • To schedule and deliver tuition services.

  • To process payments and manage accounts.

  • To communicate regarding bookings, homework, and feedback.

  • We do not sell your data to third parties.

 

4. Third-Party Processors

We use trusted third-party services to run our business. By using our services, you acknowledge that your data may be processed by:

  • Wix: Website hosting and booking management.

  • Stripe / GoCardless: Secure payment processing.

  • Microsoft Teams: Video conferencing and lesson recording (if applicable).

  • Mettle/NatWest: Business banking.

 

5. Data Retention

We retain student records for 6 years for tax and legal purposes. After this period, data is securely deleted.

 

6. Your Rights

Under the GDPR, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us at forresttutoring1@gmail.com

4. Accessibility Statement

Commitment to Inclusivity

Forrest Tutoring is committed to providing a website and tuition service that is accessible to the widest possible audience, regardless of ability or technology.

 

Website Accessibility

Our website is built on Wix, which strives to adhere to the Web Content Accessibility Guidelines (WCAG). We aim to ensure:

  • Images have alternative text descriptions.

  • The site is navigable via keyboard.

  • Colour contrast is sufficient for readability.

 

Tuition Accessibility

We believe education should be accessible to all.

  • Neurodiversity: We have experience supporting students with different learning styles. Please let us know if you or your child has specific needs (e.g., Dyslexia, ADHD), and we will adapt our teaching methods, resources, and font choices (e.g., using Sans Serif fonts or coloured overlays on slides) to suit.

  • Technology: If you require closed captions during video calls, please let us know so we can enable live transcription via Microsoft Teams.

 

Feedback

We are always looking to improve. If you encounter any accessibility barriers on our site or within our lessons, please contact us at forresttutoring1@gmail.com

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